We appreciate that you’ve chosen us for your massage and bodywork needs. To provide the best service possible to our clients we have implemented the following policies.
Arrivals
Please arrive 10 minutes prior to your appointment time to allow for check-in. If you are visiting for the first time there may be a consultation with a spa professional or intake form to complete. We welcome our guests to arrive early and relax with a cup of tea or hydrating water blend to enjoy a full spa experience with us.
Late Arrivals
We may be unable to extend a late arrival's scheduled service so as not to inconvenience our other clients. If you are later than 15 minutes, we reserve the right to cancel your appointment. When you arrive for your appointment, especially if you are a first time client, any time to complete paperwork, use of the restroom or other interruptions, will be deducted from your appointment time if it runs into your scheduled service time. If we are unable to perform your service you will be responsible for the full price of your scheduled service(s).
Services
Our spa prides itself on providing the best experience that you can ask for. Services include a consultation time before and after your session as well as undress and redress times. Typically that will use 10 minutes or less.
Office Etiquette
Please refrain from the use of cell phones or loud voices while in the office. If at any time your behavior is not befitting our spa, you may be asked to leave or your session may be ended. Cell Phones, iPad, tablets or any other electronic device must be silenced at the time you are entering the spa. This includes your guests’ cell phones, iPad and tablets or other electronic devices. You may use headphones. We appreciate your understanding of this policy.
Inappropriate Behavior Policy
Massage therapy is for relaxation and therapeutic purposes only. There is absolutely no sexual component to massage whatsoever. Any insinuation, jokes, gestures, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session. Depending on the behavior exhibited we may also file a report with the local authorities if necessary. Treat your therapist with respect and dignity and you will be treated the same in return.
Methods of Contact
In this day and age there are so many ways to reach each other. We do confirm appointments with a phone call, email or text 24-48 hours in advance, an email and text at the time of scheduling and 24 Hours in advance. We will at times if we are unable to reach you via voicemail or email send out a text message confirming your appointment. When cancelling an appointment it is imperative that the office is contacted and a spa professional is notified. Emails and online messages (Facebook, Instagram, linked in, twitter) may not get to us in time and you may incur fees based on our No Call / No Show policy. If leaving a voicemail please be sure to speak slowly and clearly and repeat your phone number at least twice. Sometimes there is interference on the line when the message is being left and we are unable to transcribe your message. You are able to reach us by phone or text at (706) 691 - 7353. If we are unable to get to the phone please leave a voicemail and your call will be returned promptly.
Holidays & Before / After hours
If you do need to reschedule, change, cancel your appointment before or after the hours the spa is open for business the time in which you leave your message will be the time used to determine if you will incur any fees. We do understand that emergencies come up and appreciate the notice you are able to provide and each situation will be taken into consideration at the time of occurrence by Management. It is always best to speak with a professional when a service has been previously scheduled.
During holiday breaks the office is closed and messages may be periodically but changes will not be made until we are officially returned to the office. If something does come up and email is best. The time stamp on such correspondence will serve as the deciding factor in any occurrence of policy fees.
Discounts
We are pleased to present each of our Guests with the opportunity to receive spa services at a discounted rate. Discounts cannot be combined. Each client is allowed to use one discount per visit. Discounts are not available for fees assessed to No Call / No Show, Late Arrivals, Less than 24 Hour Notice appointments. We appreciate your understanding.
Visitors & Children Policy
Due to our limited seating and our quest to maintain the spa's ambiance, the spa facilities are reserved for clients only. We are unable to accommodate visitors accompanying clients in the treatment areas or the relaxation areas of the spa including those complying with our Age Restriction Policy. RoseBay Medi Spa is an adult only facility. We are unable to provide services to guests accompanied by children. For the safety of your children and the comfort of other guests, this policy is strictly enforced. If an unscheduled guest does accompany you, your guests will have to remain in the treatment with you due to limited space and as a courtesy to your fellow guests / spa goers.
Age Requirement
All spa guests must be 10 years of age or older. Junior spa-goers between the ages of 10 through 15 can enjoy spa services, teen facials, manicures and pedicures, and eyebrow or lip waxing. Junior spa goers between the ages of 16-17 can enjoy the previous list of services as well as a massage. All guests under the age of 18 must bring a signed Guardian Consent Form.
Special Conditions
Please notify our Spa Consultant before reserving your treatments if you are pregnant, or have high blood pressure, special physical concerns, or diabetes. All spa guests will be asked to complete a brief questionnaire upon check-in, designed with your well being in mind. If you refuse to complete the required paperwork or do not disclose all of the pertinent information you may be asked to reschedule your appointment until the paperwork can be completed.
Cancellation & No Shows
A credit card, gift certificate / card or online voucher number to secure an appointment time. At the time your appointment has been scheduled, the credit card used to reserve your appointment time, whether this appointment is for yourself or family or friends, is ultimately the card that will be charged for any fees incurred during service. We require a 48 hour notice to change, cancel or reschedule appointments to avoid any fees for packages and couples appointments. If you request a change prior to 48-Hours no fee will be incurred. If the change in service time is within 24-Hours (day before) a fee of $25 will be assessed per service scheduled. Less than 24 Hours, same day changes or no shows will be assessed a full service fee per appointment scheduled. Should any of these situations apply to you, by giving us your credit card information you are authorizing this charge to go onto your credit card, be applied a business credit balance or gift certificate / card. For single appointments we require a 24 hour cancellation.
Missed Appointments / Same Day Cancellations / No Call No Show
We are very understanding and realize that situations come up that we cannot always control. Please reach out to the office as soon as you know you are unable to attend your appointment. If we are able to fill your appointment time your fee will be waived. Missed appointments that we are unable to charge a card on file will have to prepay for all future appointments. Please understand that we reserve your appointment time and with late or no notice we are unable to fill that time. The spa incurs the fees for the staff and medical staff and we appreciate your understanding.
Appointment Confirmations
Our office confirms appointments by email, phone or text message. In order to reserve your appointment, you will be asked to provide a credit card number to hold your service time. Not to worry we will not charge the card unless your appointment falls under our Cancellation & No Show Policy. Please see above policies for applicable fees.
Individual Services
If you must cancel or reschedule your appointment we kindly request you notify us 24 - 48-Hours in advance to your service time so we may schedule another client on our waiting list. Please see above for any applicable fees.
Couples, Friends & Family
When reserving an appointment for friends, family or a couple you will be asked if you wish to hold the reservation under your profile or individually. If you decide to reserve the appointments under your name and your credit card, gift certificate or voucher number you will be held responsible for any fees should any be incurred.
Emergencies
We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 48 hours prior to your appointment time, we request that you cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advance notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis.
Spa Packages / Specials
To reserve a Spa Package with us a 50% down payment of the total charge will be required at the time of booking. Services that fall into this category: Appointments that would run more than 2 hours or 3 (or more) services having been scheduled at one time. If you must cancel or reschedule your appointment for a spa package / special service we request notice 48-Hours in advance With less than 48-Hours prior notice a Cancellation fee will be assessed of 50% of the package total cost. With less than 24-Hours prior notice a fee of 100% of services reserved will be assessed. Your Therapist is reserved especially for you. Cancellations and no-shows affect our staff and other clients greatly. A 20% gratuity is added to each package purchased. Percentages are calculated on the total amount of the service prior to any discounts (discounts will be applied if applicable).
Prepaid Appointments & Promotional Values
If you must cancel or reschedule your appointment and it has been prepaid, we request notice 48-Hours in advance to avoid any Spa Policy Fee. If a promotional value expires we will still honor the amount paid at the time of purchase. This includes packages purchased throughout the current year. We love and appreciate your patronage and look forward to serving you!
Gift Certificates
Gift Certificates and prepays are non-refundable and completely transferable and may be redeemed for any of our services that you choose. Gift certificates promotional value (dollar value will never expire) expire 180 days after the issue date unless otherwise noted. Original gift certificate must be physically present to be redeemed and to schedule / hold your appointment time. If certificate is not available at the time of booking, a credit card will be required to reserve your appointment time.
Paypal and Square
We are happy to offer our guests the opportunity to purchase gift certificates with our affiliate Paypal and Square. We will request that the gift certificate be redeemed at the time of booking for the full value of the certificate. At which point, a credit will appear on your spa account. If the certificate was purchased by someone other than yourself we will require a credit card to reserve the appointment at the time of booking until the certificate has been redeemed.
Spa & Wellness Gift Cards
We do accept these gift cards at our spa. We cannot allow any discounts to be applied when using these cards due or to allow any gratuities to be included when using these gift cards because of the percentage this company takes when we redeem them. We will request that the gift certificate be redeemed at the time of booking for the full value of the certificate. At which point, a credit will appear on your spa account. If the certificate was purchased by someone other than yourself we will require a credit card to reserve the appointment at the time of booking until the certificate has been redeemed. Thank you for understanding.
Checks
A $40.00 charge will be assessed for any NSF check received as a payment on services / products.
No Call No Show - Less than 24 Hour
This fee is 100% of billable services scheduled that day. Changing services day off will result in the difference being billed at the time of check out. Cards kept on file will be billed if you do not attend your scheduled appointment. You have agreed to pay for your appointment at the time of scheduling, any charge backs would also need to be paid prior to you scheduling your next visit with us. If your credit card on file is not available for billing, an invoice will be mailed out to you as well as any chargebacks via our credit card company or bank.
No further appointments can be scheduled until your account on file is at a zero balance. Should you have future appointments on file with us, they will be cancelled until any balances can be resolved. We appreciate your understanding that these appointments are not able to be filled with less than 24 hour notice. The business is responsible for taking care of it’s staff and clients. Thank you for understanding.
Payments & Gratuity
The Spa accepts cash, checks, MasterCard, Visa, American Express and Discover, or gift certificates as payment. At the time your appointment has been scheduled, a credit card will be required to reserve your appointment time. Whether this appointment is for yourself or family or friends, the credit card on file is ultimately the card that will be charged for any fees incurred during service. We proudly recruit and train our staff to be the most qualified spa professionals in the industry. You may opt to leave gratuities for our qualified spa professionals. Gratuities are graciously accepted. Gratuities are not included in the price of our individual services. Our recommended range is between 15% and 20% of the price of the service provided, but the amount is left up to your discretion.
Memberships
As we know, life happens. If you find yourself in a jam allow us to put your mind at ease. Memberships can be gifted one time to a family member or friend. Please see our Membership Guidelines for further details. We do not allow additional discounts on Membership priced services. Terms and Conditions of our membership programs include many benefits. As part of your membership, your monthly treatment needs to be redeemed within 30 days after you are charged your membership dues for that month. Membership treatments that are not used within the month will rollover and can be used up to 12 months after charged date provided that the account remains active. You may use one rollover per month. Memberships are non-transferable and non-refundable. You will be charged your first and last month’s fees upon registration. The card used will be retained on file and each month your credit card will be charged the amount recorded on the same date each month from the date you signed up, “monthly dues date.” Your credit card is required for participation in our membership wellness program. A member may terminate this agreement at any time provided that at least thirty days notice is given in advance of your monthly dues payment. Five months after cancellation, any unused rollovers will expire. RoseBay Medi Spa reserves the right to modify the terms and conditions of the membership wellness program upon advance prior written notice. Memberships are a minimum of three months. Membership cancellations must be a 30-day advance written notification. Unlimited service packages will have no rollover monthly and will restart at the beginning of each billing period.
Monthly Draft Payment
Under this option, a payment must accompany the application for Membership. Should Member select the Monthly Draft Payment option, the Member agrees to pay the then-current monthly Membership Fee, plus applicable taxes, each month thereafter through automatic withdrawals from an account maintained by Member in a financial institution, pursuant to a debit authorization form signed by Member. For monthly Members, termination of your Membership is permissible only after the expiration of the 6 month minimum commitment and upon thirty (30) days written notice, either by certified mail, hand-delivery to the management of Spa Social, or by electronic means (i.e., email)
Merchandise Returns / Package Purchases
If you are not satisfied with the merchandise that you have purchased, you may receive a store credit within 5 days of purchase provided it is returned as originally sold. However, we cannot issue credit for merchandise that has been depleted by 10% or more. We do not offer refunds on service packages purchased. Only a credit will be applied to your account if you should change your mind on your service purchase.
Prices Subject to Change
We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time. We love having you as a client, but we do reserve the right to refuse service at any time, to anyone, for any reason.
Medical Massage and Insurance Coverage
We are able to bill medical services for medical massage, for auto accidents, workman’s compensation and personal injury. We do offer billing for those with healthcare insurance that covers massage. You will be responsible for any unpaid portions billed. This includes late fees and / or associated fees for your case / claim.
Documentation and Notes are available upon request. There is a fee for printing out documents. Please check with the front desk for further information. No call no show / missed appointment and late arrival policy.
Updated 07.10.2019
Arrivals
Please arrive 10 minutes prior to your appointment time to allow for check-in. If you are visiting for the first time there may be a consultation with a spa professional or intake form to complete. We welcome our guests to arrive early and relax with a cup of tea or hydrating water blend to enjoy a full spa experience with us.
Late Arrivals
We may be unable to extend a late arrival's scheduled service so as not to inconvenience our other clients. If you are later than 15 minutes, we reserve the right to cancel your appointment. When you arrive for your appointment, especially if you are a first time client, any time to complete paperwork, use of the restroom or other interruptions, will be deducted from your appointment time if it runs into your scheduled service time. If we are unable to perform your service you will be responsible for the full price of your scheduled service(s).
Services
Our spa prides itself on providing the best experience that you can ask for. Services include a consultation time before and after your session as well as undress and redress times. Typically that will use 10 minutes or less.
Office Etiquette
Please refrain from the use of cell phones or loud voices while in the office. If at any time your behavior is not befitting our spa, you may be asked to leave or your session may be ended. Cell Phones, iPad, tablets or any other electronic device must be silenced at the time you are entering the spa. This includes your guests’ cell phones, iPad and tablets or other electronic devices. You may use headphones. We appreciate your understanding of this policy.
Inappropriate Behavior Policy
Massage therapy is for relaxation and therapeutic purposes only. There is absolutely no sexual component to massage whatsoever. Any insinuation, jokes, gestures, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session. Depending on the behavior exhibited we may also file a report with the local authorities if necessary. Treat your therapist with respect and dignity and you will be treated the same in return.
Methods of Contact
In this day and age there are so many ways to reach each other. We do confirm appointments with a phone call, email or text 24-48 hours in advance, an email and text at the time of scheduling and 24 Hours in advance. We will at times if we are unable to reach you via voicemail or email send out a text message confirming your appointment. When cancelling an appointment it is imperative that the office is contacted and a spa professional is notified. Emails and online messages (Facebook, Instagram, linked in, twitter) may not get to us in time and you may incur fees based on our No Call / No Show policy. If leaving a voicemail please be sure to speak slowly and clearly and repeat your phone number at least twice. Sometimes there is interference on the line when the message is being left and we are unable to transcribe your message. You are able to reach us by phone or text at (706) 691 - 7353. If we are unable to get to the phone please leave a voicemail and your call will be returned promptly.
Holidays & Before / After hours
If you do need to reschedule, change, cancel your appointment before or after the hours the spa is open for business the time in which you leave your message will be the time used to determine if you will incur any fees. We do understand that emergencies come up and appreciate the notice you are able to provide and each situation will be taken into consideration at the time of occurrence by Management. It is always best to speak with a professional when a service has been previously scheduled.
During holiday breaks the office is closed and messages may be periodically but changes will not be made until we are officially returned to the office. If something does come up and email is best. The time stamp on such correspondence will serve as the deciding factor in any occurrence of policy fees.
Discounts
We are pleased to present each of our Guests with the opportunity to receive spa services at a discounted rate. Discounts cannot be combined. Each client is allowed to use one discount per visit. Discounts are not available for fees assessed to No Call / No Show, Late Arrivals, Less than 24 Hour Notice appointments. We appreciate your understanding.
Visitors & Children Policy
Due to our limited seating and our quest to maintain the spa's ambiance, the spa facilities are reserved for clients only. We are unable to accommodate visitors accompanying clients in the treatment areas or the relaxation areas of the spa including those complying with our Age Restriction Policy. RoseBay Medi Spa is an adult only facility. We are unable to provide services to guests accompanied by children. For the safety of your children and the comfort of other guests, this policy is strictly enforced. If an unscheduled guest does accompany you, your guests will have to remain in the treatment with you due to limited space and as a courtesy to your fellow guests / spa goers.
Age Requirement
All spa guests must be 10 years of age or older. Junior spa-goers between the ages of 10 through 15 can enjoy spa services, teen facials, manicures and pedicures, and eyebrow or lip waxing. Junior spa goers between the ages of 16-17 can enjoy the previous list of services as well as a massage. All guests under the age of 18 must bring a signed Guardian Consent Form.
Special Conditions
Please notify our Spa Consultant before reserving your treatments if you are pregnant, or have high blood pressure, special physical concerns, or diabetes. All spa guests will be asked to complete a brief questionnaire upon check-in, designed with your well being in mind. If you refuse to complete the required paperwork or do not disclose all of the pertinent information you may be asked to reschedule your appointment until the paperwork can be completed.
Cancellation & No Shows
A credit card, gift certificate / card or online voucher number to secure an appointment time. At the time your appointment has been scheduled, the credit card used to reserve your appointment time, whether this appointment is for yourself or family or friends, is ultimately the card that will be charged for any fees incurred during service. We require a 48 hour notice to change, cancel or reschedule appointments to avoid any fees for packages and couples appointments. If you request a change prior to 48-Hours no fee will be incurred. If the change in service time is within 24-Hours (day before) a fee of $25 will be assessed per service scheduled. Less than 24 Hours, same day changes or no shows will be assessed a full service fee per appointment scheduled. Should any of these situations apply to you, by giving us your credit card information you are authorizing this charge to go onto your credit card, be applied a business credit balance or gift certificate / card. For single appointments we require a 24 hour cancellation.
Missed Appointments / Same Day Cancellations / No Call No Show
We are very understanding and realize that situations come up that we cannot always control. Please reach out to the office as soon as you know you are unable to attend your appointment. If we are able to fill your appointment time your fee will be waived. Missed appointments that we are unable to charge a card on file will have to prepay for all future appointments. Please understand that we reserve your appointment time and with late or no notice we are unable to fill that time. The spa incurs the fees for the staff and medical staff and we appreciate your understanding.
Appointment Confirmations
Our office confirms appointments by email, phone or text message. In order to reserve your appointment, you will be asked to provide a credit card number to hold your service time. Not to worry we will not charge the card unless your appointment falls under our Cancellation & No Show Policy. Please see above policies for applicable fees.
Individual Services
If you must cancel or reschedule your appointment we kindly request you notify us 24 - 48-Hours in advance to your service time so we may schedule another client on our waiting list. Please see above for any applicable fees.
Couples, Friends & Family
When reserving an appointment for friends, family or a couple you will be asked if you wish to hold the reservation under your profile or individually. If you decide to reserve the appointments under your name and your credit card, gift certificate or voucher number you will be held responsible for any fees should any be incurred.
Emergencies
We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 48 hours prior to your appointment time, we request that you cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advance notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis.
Spa Packages / Specials
To reserve a Spa Package with us a 50% down payment of the total charge will be required at the time of booking. Services that fall into this category: Appointments that would run more than 2 hours or 3 (or more) services having been scheduled at one time. If you must cancel or reschedule your appointment for a spa package / special service we request notice 48-Hours in advance With less than 48-Hours prior notice a Cancellation fee will be assessed of 50% of the package total cost. With less than 24-Hours prior notice a fee of 100% of services reserved will be assessed. Your Therapist is reserved especially for you. Cancellations and no-shows affect our staff and other clients greatly. A 20% gratuity is added to each package purchased. Percentages are calculated on the total amount of the service prior to any discounts (discounts will be applied if applicable).
Prepaid Appointments & Promotional Values
If you must cancel or reschedule your appointment and it has been prepaid, we request notice 48-Hours in advance to avoid any Spa Policy Fee. If a promotional value expires we will still honor the amount paid at the time of purchase. This includes packages purchased throughout the current year. We love and appreciate your patronage and look forward to serving you!
Gift Certificates
Gift Certificates and prepays are non-refundable and completely transferable and may be redeemed for any of our services that you choose. Gift certificates promotional value (dollar value will never expire) expire 180 days after the issue date unless otherwise noted. Original gift certificate must be physically present to be redeemed and to schedule / hold your appointment time. If certificate is not available at the time of booking, a credit card will be required to reserve your appointment time.
Paypal and Square
We are happy to offer our guests the opportunity to purchase gift certificates with our affiliate Paypal and Square. We will request that the gift certificate be redeemed at the time of booking for the full value of the certificate. At which point, a credit will appear on your spa account. If the certificate was purchased by someone other than yourself we will require a credit card to reserve the appointment at the time of booking until the certificate has been redeemed.
Spa & Wellness Gift Cards
We do accept these gift cards at our spa. We cannot allow any discounts to be applied when using these cards due or to allow any gratuities to be included when using these gift cards because of the percentage this company takes when we redeem them. We will request that the gift certificate be redeemed at the time of booking for the full value of the certificate. At which point, a credit will appear on your spa account. If the certificate was purchased by someone other than yourself we will require a credit card to reserve the appointment at the time of booking until the certificate has been redeemed. Thank you for understanding.
Checks
A $40.00 charge will be assessed for any NSF check received as a payment on services / products.
No Call No Show - Less than 24 Hour
This fee is 100% of billable services scheduled that day. Changing services day off will result in the difference being billed at the time of check out. Cards kept on file will be billed if you do not attend your scheduled appointment. You have agreed to pay for your appointment at the time of scheduling, any charge backs would also need to be paid prior to you scheduling your next visit with us. If your credit card on file is not available for billing, an invoice will be mailed out to you as well as any chargebacks via our credit card company or bank.
No further appointments can be scheduled until your account on file is at a zero balance. Should you have future appointments on file with us, they will be cancelled until any balances can be resolved. We appreciate your understanding that these appointments are not able to be filled with less than 24 hour notice. The business is responsible for taking care of it’s staff and clients. Thank you for understanding.
Payments & Gratuity
The Spa accepts cash, checks, MasterCard, Visa, American Express and Discover, or gift certificates as payment. At the time your appointment has been scheduled, a credit card will be required to reserve your appointment time. Whether this appointment is for yourself or family or friends, the credit card on file is ultimately the card that will be charged for any fees incurred during service. We proudly recruit and train our staff to be the most qualified spa professionals in the industry. You may opt to leave gratuities for our qualified spa professionals. Gratuities are graciously accepted. Gratuities are not included in the price of our individual services. Our recommended range is between 15% and 20% of the price of the service provided, but the amount is left up to your discretion.
Memberships
As we know, life happens. If you find yourself in a jam allow us to put your mind at ease. Memberships can be gifted one time to a family member or friend. Please see our Membership Guidelines for further details. We do not allow additional discounts on Membership priced services. Terms and Conditions of our membership programs include many benefits. As part of your membership, your monthly treatment needs to be redeemed within 30 days after you are charged your membership dues for that month. Membership treatments that are not used within the month will rollover and can be used up to 12 months after charged date provided that the account remains active. You may use one rollover per month. Memberships are non-transferable and non-refundable. You will be charged your first and last month’s fees upon registration. The card used will be retained on file and each month your credit card will be charged the amount recorded on the same date each month from the date you signed up, “monthly dues date.” Your credit card is required for participation in our membership wellness program. A member may terminate this agreement at any time provided that at least thirty days notice is given in advance of your monthly dues payment. Five months after cancellation, any unused rollovers will expire. RoseBay Medi Spa reserves the right to modify the terms and conditions of the membership wellness program upon advance prior written notice. Memberships are a minimum of three months. Membership cancellations must be a 30-day advance written notification. Unlimited service packages will have no rollover monthly and will restart at the beginning of each billing period.
Monthly Draft Payment
Under this option, a payment must accompany the application for Membership. Should Member select the Monthly Draft Payment option, the Member agrees to pay the then-current monthly Membership Fee, plus applicable taxes, each month thereafter through automatic withdrawals from an account maintained by Member in a financial institution, pursuant to a debit authorization form signed by Member. For monthly Members, termination of your Membership is permissible only after the expiration of the 6 month minimum commitment and upon thirty (30) days written notice, either by certified mail, hand-delivery to the management of Spa Social, or by electronic means (i.e., email)
Merchandise Returns / Package Purchases
If you are not satisfied with the merchandise that you have purchased, you may receive a store credit within 5 days of purchase provided it is returned as originally sold. However, we cannot issue credit for merchandise that has been depleted by 10% or more. We do not offer refunds on service packages purchased. Only a credit will be applied to your account if you should change your mind on your service purchase.
Prices Subject to Change
We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time. We love having you as a client, but we do reserve the right to refuse service at any time, to anyone, for any reason.
Medical Massage and Insurance Coverage
We are able to bill medical services for medical massage, for auto accidents, workman’s compensation and personal injury. We do offer billing for those with healthcare insurance that covers massage. You will be responsible for any unpaid portions billed. This includes late fees and / or associated fees for your case / claim.
Documentation and Notes are available upon request. There is a fee for printing out documents. Please check with the front desk for further information. No call no show / missed appointment and late arrival policy.
Updated 07.10.2019
